Missing and damaged orders

Created by Cheryl R., Modified on Thu, 23 Jun, 2022 at 2:42 PM by Cheryl R.

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.


Regardless of your issue, you can always get in contact with us and we will find a solution for you.


If your item is damaged, we will replace the damaged product. If you are missing an item, we will reship the missing pieces from your order.


Please reach out to us and we will help you find a solution! 


  • Call Customer Service at (888) 356-1146 (Outside of the US and Canada: +1 617-603‑0085)
  • Email us [email protected]
  • Chat with us!


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